We can't make changes or cancel an order after it's been submitted.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, send an email to [email protected] with your order number and we'll handle that for you. 

Otherwise, once you received the item you may return it within 30 days of delivery. To be eligible for a return, your item must be unused and in its original packaging.

We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws.

Please double check to ensure you're using the proper billing zip code associated with the credit card. If you are still having trouble email us at py to assist your [email protected], we would be happy to help with placing an order.

Yes, your card will be charged right away. We don't store payment information for security purposes. We use the Shopify platform. Shopify uses Shop Pay, a feature that allows customers to securely store their payment information for faster checkout in the future. This is a separate service and requires explicit opt-in from the customer.

Most orders ship within 3–5 business days. From there, standard delivery takes 5–7 business days depending on your location. You’ll receive tracking once your item is on its way.

We currently ship within the U.S., Canada, and internationally.

At this time, we do not offer expedited shipping. Our focus is quality and care over speed—but if you need something by a specific date, reach out. We’ll see what’s possible.

Not at the moment. All physical products are shipped directly to you.

First, check your tracking number. Then, contact the carrier. If it’s still unclear, email us at [email protected]. We’ll step in if needed and help resolve the issue with clarity and care.

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.

Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!

We want you to love what you receive.

If your item arrives damaged, defective, or simply isn’t what you expected, you may return it within 30 days of delivery. To be eligible for a return, your item must be unused and in its original packaging.

Here’s how it works:

1. Request a return by emailing [email protected] within 30 days of receiving your order.

2. Once approved, you’ll receive return instructions. Please ship the item back within 7 days.

3. Once received and inspected, we’ll issue a refund to your original payment method—minus shipping.
   

A few things to note:

• Return shipping is the buyer’s responsibility unless the product was damaged or incorrect.

• We do not offer exchanges at this time.

• Sale items and limited-edition products are final sale.

Questions? Reach out. We’re here to make sure your experience reflects the care we put into every detail.

There are no fees for returning an item. 

You should receive your refund upon the first carrier scan. Please note, it can take 3-5 business days for a refund to credit back to your original form of payment.

We do not provide prepaid labels for international orders but they can be shipped back on the customer's own accord for a refund or store credit. The shipping fee will not be refunded. Please reach out if you need help with starting this process.

We’re sorry to hear that! Please send a photo to our Customer Care Team at [email protected] and include your order number so we can take a closer look and help with a solution!

Send us a picture anyway! Normal wear and tear would not warrant a replacement or refund, but if it is deemed a manufacturing defect or unreasonable damage, we can look into it!